Shipping Policy

Thank you for shopping with Lumy. We aim to make every order smooth, fast, and enjoyable. Below is everything you need to know about our shipping process.

Shipping Times

We currently ship only within Lebanon.

• Lebanon: 2–3 business days

Please note: During holidays or high demand periods, delivery time may be slightly delayed.

Shipping Rates

Shipping costs are calculated at checkout based on:

• Your location

• Delivery method

• Total weight of your order

You will always see the shipping rate before completing your purchase.

Order Tracking

Once your order ships, you will receive a tracking number by email or SMS.
You can track your package at any time through our tracking page.

Incorrect Address

Please make sure your address is entered correctly.
Lumy is not responsible for packages lost due to incorrect or incomplete addresses.

If you made a mistake, please contact us immediately at buylumy@gmail.com Damaged or Lost Packages

If your package is damaged during shipping, please contact us within 24 hours with:

• Your order number

• Photos of the damage

We will replace the item or offer a suitable solution.

If your package is lost by the courier, we will assist you in tracking it or reshipping your order.

Need Help?

If you have any questions regarding shipping, feel free to contact us at buylumy@gmail.com We are here to help.